Privacy Policy

Last updated: 5 October 2026

This policy explains how JG Software Ltd, trading as JG Scripts (we, us or our), processes personal data in connection with jgscripts.com and our related services. It also explains your rights. This policy is a notice, not a request for consent.

1. Who we are

JG Software Ltd is registered in England and Wales under company number 15734325. Our registered address is C/O The Accountancy Partnership, Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, London, E14 9NN, United Kingdom. We are the controller of personal data processed for our own services. You may contact us at support@jgscripts.com.

2. Personal data we process

Depending on your use of our services, we may process:

• Contact information, account identifiers and profile information provided when you contact us, subscribe to communications or connect an external account.
• Purchase and support records, including products, amounts, currencies, tax, transaction status, account links and correspondence. Payment information is supplied by our checkout provider; we do not receive full payment card details.
• Technical and usage information, including network information required to deliver and secure the service, approximate location, device category, referring website, campaign labels and interactions with our store.
• Preferences you ask us to remember, including currency selection and privacy choices.

We obtain this information from you, your use of our services and, where relevant, the providers through which you authenticate, purchase or contact us. You are not required to provide optional information. Without information necessary for a requested service, we may be unable to provide it.

3. Purposes and lawful bases

• Contract: to take steps at your request, provide purchased services, link entitlements and deal with related enquiries.
• Legitimate interests: to administer and secure our services, prevent abuse, maintain business records, handle enquiries and understand aggregate store performance. We consider the necessity of processing and its effect on your rights.
• Legal obligations: to maintain required records, respond to lawful requests and comply with applicable law.
• Consent: to send marketing communications where required and for any optional technology for which applicable law requires consent. Consent may be withdrawn at any time without affecting the lawfulness of earlier processing.

We do not sell personal data, create cross-site advertising profiles or make decisions producing legal or similarly significant effects solely through automated processing.

4. Audience measurement

We measure limited interactions with product information and recommendations, progress through purchase steps and broad categories of technical failure to evaluate and improve our website. Different page versions may be compared using these statistics. These events do not include text entered into forms, discount or gift-card codes, customer account details or recordings of browsing sessions.

We use limited audience and purchase information to evaluate our store, products and referral performance. This includes visit counts, device categories, approximate location and the proportion of visits resulting in purchases. Limited visit information may be associated with a shopping basket and completed transaction for this purpose. These associations are pseudonymous, not necessarily anonymous; they are not used to identify you for targeted advertising.

Our measurement does not require persistent analytics cookies or cross-site advertising identifiers. We do not include names, email addresses or payment card details in audience-measurement events. Information used to match a visit to an active checkout expires after at most 24 hours. Matching details are removed once the relevant statistical count has been recorded or the matching period has expired. Routine deletion runs at short intervals; expired information is not used for matching. The resulting statistics do not retain visit, basket or transaction identifiers. Source statistics are not subsequently adjusted for refunds or delayed attribution. Separate transaction records remain subject to our accounting and legal retention requirements. Short-lived duplicate-delivery safeguards are used to avoid counting the same visit more than once. Our analytics provider also processes limited request information to produce statistics, using temporary visitor recognition which expires within 24 hours.

You may stop new optional measurement requests from your browser through Cookies & Privacy Choices. We honour supported browser privacy signals. This local choice does not recall information already sent. An objection does not prevent processing necessary to provide your order, maintain required transaction records or protect the service.

5. Checkout and external services

Tebex Limited operates checkout as merchant of record and processes payment, billing, fulfilment and refund information under its own privacy policy. External authentication and community services, including Discord and Cfx.re, process information under their own policies. We receive only the account information needed for the features you request. Video content is loaded from YouTube only when you choose to play it.

6. Recipients and international transfers

Personal data may be disclosed to service providers supporting hosting, security, audience measurement, communications and customer support, and to professional advisers, authorities or other parties where required by law or necessary to establish, exercise or defend legal claims. Providers acting on our behalf are subject to contractual obligations. Independent providers determine their own processing purposes.

We engage providers of hosting, security, audience measurement, communications and support services for the purposes described in this notice. Information about relevant recipients and their roles is available on request.

Information may be processed outside the United Kingdom or European Economic Area. Where applicable, transfers must be supported by an adequacy decision or appropriate contractual safeguards, including the relevant UK or EU transfer clauses. You may contact us for information about safeguards applicable to your data.

7. Retention and security

We retain personal data only for as long as reasonably necessary for the purposes described, taking account of our relationship with you, statutory retention requirements, limitation periods and the need to resolve disputes. Purchase and accounting records may be retained for the applicable statutory period. Support records are retained as necessary to address enquiries and provide ongoing support. Marketing records are retained until withdrawal or until no longer needed; limited suppression information may remain to honour an unsubscribe request.

Short-lived security information is retained only as necessary to prevent or investigate abuse. Measurement retention is described above. Aggregated statistics that no longer identify individuals may be retained for historical comparison. We apply access controls and appropriate technical and organisational safeguards; no internet service can guarantee absolute security.

8. Your rights

Subject to applicable law, you may request access, correction, erasure, restriction or portability of personal data, and object to processing based on legitimate interests. You may object to direct marketing at any time. You may also withdraw consent where processing relies on it. We may require information to verify your identity. These rights are subject to lawful exceptions, including required record retention.

Contact support@jgscripts.com to exercise your rights. You may complain to the Information Commissioner’s Office, or your local supervisory authority where applicable. We would welcome the opportunity to address your concerns first.

9. Cookies and similar technologies

Our Cookie Policy explains storage used for service functionality, privacy choices and limited measurement. Third-party services you choose to visit may have different practices.

10. Children

Our services are not directed at children under 16. If you believe we have obtained a child’s personal data inappropriately, please contact us so that we can investigate and take appropriate action.

11. Changes

We may update this notice to reflect changes to our services or legal requirements. The date above identifies the current version. Where required, we will provide additional notice of material changes.